Embers Bristol
Tel: 0117 925 1115


What does the install look like?

Have a look at our time-lapse video of a wood burning stove installation in Bristol.

Can you give me a ’ball park’ estimate?

Every installation is different and on that basis it’s hard for us to give a figure without undertaking a survey. Click here to book a survey.

How much does a survey cost?

Our site surveys are free.

How long does a survey take?

Not very long. We will need between 15 minutes and half an hour to get all the information needed to provide you with an estimate.

How do i light a fire in my stove?

We've made a short video guide to show you how we do it!


How long does the installation take?

This depends on the level of work needed to complete the installation. One day is usually sufficient for a standard install but if there is remedial work needed to prepare for the stove and flue we will need two days. We always aim to book these together to cause as little disturbance as possible.

Will it be messy?

When lining the chimney with the flexible flue liner soot and debris can become loose and enter the room. We always do our best to cover over furniture with dust sheets but we still recommend taking action yourself by clearing the room of precious items.

Can you install a log burner if my chimney breast is blocked up?

Yes! Check out our time lapse video of the prep work. including; re building the chamber with reclaimed bricks, installing a lintel and laying hearths. Oh and making good too!

Do I need to get my chimney swept?

Yes. We will put you in contact with our recommended chimney sweep who will produce a full and detailed certificate of your chimney system helping us to evaluate the requirements for your project.

Will scaffolding be required?

We rely on the expertise of the installer to make the final decision of how to access the chimney in a safe and proper manner, scaffolding or Elevated Platforms are always our preferred way of access but more often then not our installers can reach a chimney pot with ladders alone.

Cast iron or steel, what is the difference?

Cast iron is the traditional material used for the construction of stoves because it holds heat for longer, but also takes longer to warm up. Also due to the nature of casting it can be thicker where strength is needed and also makes decorative designs easier to achieve. With steel heat is given out more quickly and the stoves are lighter, but steel doesn't radiate heat for as long as cast iron does once the fire has gone out. Most modern stoves combine both steel and cast iron; opting for heavy gauge steel bodies, cast iron doors and internal parts. We have noted which stoves use which construction in our stove area.

What is 'Cleanburn'?

'Cleanburn' is a term used to describe the technology in a stove the helps it to burn fuel more efficiently and reduce emissions. Most if not all the manufacturers we offer have this built into the stove and usually consists of re-directing air, once initially heated, back in to the firebox in order to burn the hydrocarbons in the smoke. This results in more heat entering the room and less moving stright out the house from the chimney. Most stoves have three controllable air supplies: primary, secondary and tertiary. One of these air sources draws air up and under the fuel supply which is mostly  used when burning solid fuel but also to help get a wood fire started. Another introduces air into systems around back and top of the stove, often through air holes in the back of the fire box. This is where the secondary combustion of hydrocarbons takes place and forces these gasses back into the stove rather then letting them escape up the chimney, which reduces emissions as well. The last air intake is the airwash, this one gets a section all of its own, see below.

What is 'Airwash'?

'Airwash' is a part of the above modern system of air intakes in a stove to maximise efficiency known as 'Cleanburn'. Airwash directs a flow of air against the stoves glass window to keep it clear. This works because the gasses from combustion are stopped from reaching the window by the layer of air warshing against it thus stopping tar and other deposits being left behind.

What does Defra exempt mean and who are DEFRA?

In 1956 The Clean Air Act was introduced in an attempt to solve the smog problems that had been developing since mid 20th Century. In 1952 ‘The Great Smog’ caused between 4 and 12 THOUSAND DEATHS! The Clean Air Act gave local authorities more power to control smoke emissions in their areas. Bristol is a smoke control area, this means that it is illegal to burn coal, wood or any other fuel unless the stove, and or fuel, has been tested and exempted by DEFRA (Department for Environment Food and Rural Affairs). Stoves exempted have been tested and approved for use because they have high efficiencies, low particulate emissions and the air supply to the fire cannot be completely shut off. For more information please go to www.defra.gov.uk

Whom or what is HETAS?

HETAS is the official body recognised by the Government to approve biomass and solid fuel domestic heating appliances, fuels and services including the registration of competent installers and servicing businesses. Our installers are HETAS registered and we stock HETAS approved appliances. For more information please go to www.hetas.co.uk

How often should i clear the ash out of my stove?

If you are only burning wood in your stove we recommend building up a bed of ash approximatley 20mm deep and lighting your fires on this. This will help create an insulating layer directing heat into the wood. Occasionally you may need to 'skim' off the top to maintain a reasonable bed of ash but only when it is starting to take up too much room.

If you are using smokeless coal in your stove we recommend using your grate, and riddling system if your stove has one, to kncok the ash into the ashpan before responsibly disposing of once it is full. But never allow it to overfill as this will cause damage to the grate. You need to make sure the grate remains un blocked and the ashpan is not overfilled.

How often, and how do, I clean my Kamado Joe?

We recommend giving the grill a scrub with a decent BBQ cleaning tool after or before every cook. We'd also recommend a 'deep clean' twice a year. Here's a great video that will show you how it's done.



Contact Us

0117 925 1115

Visit our showroom:
Ember Bristol,
117-119 St Georges Road,
College Green,

Opening times
9.30 - 18.30 Tuesday - Friday
9.30 - 16.00 Saturday